Support

Our support services give clients confidence and peace of mind. Our reliable and cost effective support provides methods and solutions to efficiently resolve complex technology issues faced by businesses in today’s evolving technology-dependent environments.

Our methodical approach to technology support makes use of enterprise-grade software tools designed to properly support infrastructure and networks, thus allowing clients to spend their time focusing on meeting targets, goals, and strategic business initiatives.

Trouble Tickets

In order to streamline support requests and better serve our clients, we utilize a support ticket system. Every support request is assigned a unique ticket number helps us maintain a complete archive and history of all support requests. A valid email address is required.

Login Problems – Most Common Issue

If you are having a problem logging in and are being prompted to re-enter your password, please verify that you are using your full email address as the username for both the incoming and outgoing mailservers in your email client and in webmail. Additionally, if your incoming and outgoing server names are set to “pop.iquest.net” or “smtp.iquest.net”, please change those to “mail.iquest.net”.

Please see the Mail Server Settings page for more info.

Open A Support Case

 

A ticket will be automatically created and a support representative will contact you during normal business hours.