Support

Our support services give clients confidence and peace of mind. Our reliable and cost effective support provides methods and solutions to efficiently resolve complex technology issues faced by businesses in today’s evolving technology-dependent environments.

Our methodical approach to technology support makes use of enterprise-grade software tools designed to properly support infrastructure and networks, thus allowing clients to spend their time focusing on meeting targets, goals, and strategic business initiatives.

Trouble Tickets

In order to streamline support requests and better serve our clients, we utilize a support ticket system. Every support request is assigned a unique ticket number which clients can use to track the progress and responses online. For client reference, we provide complete archives and history of all support requests. A valid email address is required.

Graysmark Clients IQuest/LightBound Email/LightBound Hosting Customers
Open New Ticket Open New Ticket